Description:
A decision regarding the granting of compensation to the SAA shall be taken within one month of receipt of the application.
On-site
During an emergency, face to face customer service is suspended. For communication use the phone number or email of any customer service center.
Service requests
Client Service Center in Aizkraukle
Client Service Center in Aluksne
Client Service Center in Balvi
Client Service Center in Bauska
Client Service Center in Cesis
Client Service Center in Daugavpils
Client Service Center in Dobele
Client Service Center in Gulbene
Client Service Center in Jekabpils
Client Service Center in Jelgava
Client Service Center in Jurmala
Client Service Center in Kraslava
Client Service Center in Kuldiga
Client Service Center in Liepaja
Client Service Center in Limbazi
Client Service Center in Livani
Client Service Center in Ludza
Client Service Center in Madona
Client Service Center in Ogre
Client Service Center in Preili
Client Service Center in Rezekne
Client Service Center in Saldus
Client Service Center in Talsi
Client Service Center in Tukums
Client Service Center in Valka
Client Service Center in Valmiera
Client Service Center in Ventspils
Client Service Center of Latgale’s Division, Riga
Client Service Center of Pieriga’s Division
Client Service Center of Vidzeme’s Division, Riga
Client Service Center of Zemgale’s Division, Riga
Countrywide customer service center in Riga
Receipt of services
Client Service Center in Aizkraukle
Client Service Center in Aluksne
Client Service Center in Balvi
Client Service Center in Bauska
Client Service Center in Cesis
Client Service Center in Daugavpils
Client Service Center in Dobele
Client Service Center in Gulbene
Client Service Center in Jekabpils
Client Service Center in Jelgava
Client Service Center in Jurmala
Client Service Center in Kraslava
Client Service Center in Kuldiga
Client Service Center in Liepaja
Client Service Center in Limbazi
Client Service Center in Livani
Client Service Center in Ludza
Client Service Center in Madona
Client Service Center in Ogre
Client Service Center in Preili
Client Service Center in Rezekne
Client Service Center in Saldus
Client Service Center in Talsi
Client Service Center in Tukums
Client Service Center in Valka
Client Service Center in Valmiera
Client Service Center in Ventspils
Client Service Center of Latgale’s Division, Riga
Client Service Center of Pieriga’s Division
Client Service Center of Vidzeme’s Division, Riga
Client Service Center of Zemgale’s Division, Riga
On-site
During an emergency, face to face customer service is suspended. For communication use the phone number or email of any customer service center.
Compensation for loss of capacity of work shall be paid to a socially insured person who, due to an accident at work or an occupational disease determined, the State Commission of Health and Capability Examiner Doctors (GAEC) has determined the amount of loss of capacity, starting from 25%.
• the amount of the remuneration shall be determined by taking into account the calculated average salary of insurance contributions (income generated at work) calculated for the insured person and the degree of loss of capacity determined BY THE DEATH.
If the insured person has died in an accident at work or because of an occupational disease, the non-working family members of that person, who were wholly or partly supplied by him, shall be compensated for the loss of the survivor.
• the amount of the reimbursement shall be determined taking into account the average salary of the deceased survivor's insurance contribution and the number of dependants for whom the reimbursement is paid.
Process description
Service requests
Reimbursement must be claimed within 6 months of the date of determining the degree of invalidity and loss of capacity or the date of death of the insured person. When requesting reimbursement at a later date, it shall be granted only for the previous 6 months before the date of the request for reimbursement.
In order to claim the remuneration, a specific form of application addressed to the SAA must be completed.
May submit a submission:
• on the www.latvija.lv portal;
• on-site (if requested for service, a personal identification document (passport or ID card) must be produced);
• electronically (the application must be signed with a secure electronic signature containing the time stamp);
• by post;
• through the competent foreign authority.
The application may be submitted to any VSAA customer service centre.
The submission shall indicate the preferred method of receiving the decision.
In requesting insurance compensation due to an occupational disease determined, an opinion regarding an occupational disease, which has been issued in conformity with the regulatory enactments regarding the procedures for the investigation and registration of occupational diseases, shall be submitted.
If the compensation in the event of the death of the insured person is requested by a member of his or her family, the following
• a statement by a medical treatment institution regarding the association of the cause of death with a work accident or occupational disease;
• a judgment of the court concerning the presence of dependants if it is not possible, on the basis of the documents, to establish the fact of full or partial dependability.
Receipt of services
A decision regarding the granting of compensation may be received in person, by post, in the official electronic address or in the portal www.latvija.lv, in accordance with the type of receipt of the decision indicated in the application.
The remuneration shall be transferred to the account of the credit institution or postal settlement system specified by the beneficiary or delivered to his or her place of residence.
