Process description
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Service requests
In order to claim the benefit, a specific form of application addressed to the SAA must be completed.
May submit a submission:
• on the www.latvija.lv portal;
• on-site (if requested for service, a personal identification document (passport or ID card) must be produced);
• electronically (the application must be signed with a secure electronic signature containing the time stamp);
• by post.
An application may be submitted in person to any VSAA customer service centre or to the unified customer service centres of the State and local governments.
The submission shall indicate the preferred method of receiving the decision. -
Receipt of services
If the official electronic address account (hereinafter the e-address) is activated, the decision will be sent by the SSIA to the e-address regardless of how the application is submitted.
If the e-address is not enabled and:
• completed for e-submission on portal Latvija.gov.lv, the decision will be available for viewing on portal Latvija.gov.lv in the “SSIA information and services” e-service under the “logged-in services” section;
• the application has been submitted to the SSIA in person, electronically (signed with a secure electronic signature) or sent by post - the decision may be received according to the type of receipt of the decision indicated in the application: on the portal, Latvija.gov.lv, face-to-face, or by post
The benefit may be received with a delivery at the place of residence or with a transfer to the account of a credit institution of the Republic of Latvia (LR) indicated in the submission, a postal current system account or a payment account opened in another European country, in which a payment in euro currency may be included, withholding from the benefit bank or credit institution a Commission for a transfer outside the LR.
If the place of residence is chosen, the payment for the supply of services at the place of residence shall be deducted from the allowance.
If the application for claiming the benefit has not been submitted, the benefit shall be supplied at the place of residence indicated by the recipient of the benefit or transferred to the account in which the basic service - pension, social security benefit, compensation for loss of capacity for work - is transferred to the recipient of the benefit.